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Tuesday, March 24 2020

Dear AquaSource Customer:

We hope you and your family are staying well during the COVID-19 crisis. These are troubling times for all of us, and we wanted to provide some level of assurance that we will continue providing you with the service you’ve come to expect from us.

The Department of Homeland Security (DHS) has issued its Guidance on the Essential Critical Infrastructure Workforce and has provided further detailed guidance on identifying essential critical infrastructure workers. DHS has included as “essential” all the roles workers in the water treatment industry play in delivering clean, safe water. So, we remain on the job and fully able to assist you in any we can during this crisis.

You should know that our priority is the health and safety of our customer and our employees. Our workers are told to avoid person-to-person contact and seek alternatives in all situations. In addition, we are following protocols and guidance from the Centers for Disease Control and Prevention (CDC).

We will offer to consult with you over the phone and we are more than willing to drop off salt or other supplies outside of your home and similarly to pick up any water samples for testing. We will come to you only as is necessary for installation, repair and servicing. No sales calls will be made person to person until we can do so safely.

Specifically, all of our employees know to stay home if they do not feel well and to see a doctor if necessary. We are also encouraging as many of our employees as possible to work from home. Our service technicians have been trained to do the following:

  • Wash hands on a frequent basis throughout the day
  • Use hand sanitizer before and after each call
  • As noted, provide porch and garage deliveries whenever possible
  • Even while on site, to communicate with you electronically as needed 
  • Avoid coming within 6 feet of customers or others, particularly no contact and no shaking hands — complete social distancing
  • Use protective gloves and foot protection

If there are any other questions, please reach out to us at, or call 585-229-2500.

Thank you,

Benjamin J. Testa, Owner

AquaSource, Inc.

Posted by: AT 10:34 am   |  Permalink   |  Email
Thursday, March 19 2020

Is Drinking Tap Water Safe? 

“EPA recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) EXIT has stated that the, “presence of the COVID-19 virus has not been detected in drinking-water supplies and based on current evidence the risk to water supplies is low.”1 Additionally, according to the CDC, COVID-19 is mainly thought to spread between people who are in close contact with one another. Read more from the CDC about transmission of COVID-19. Further, EPA’s drinking water regulations require treatment at public water systems to remove or kill pathogens, including viruses.”

For more information visit the WHO Website:

Posted by: AT 04:06 pm   |  Permalink   |  Email
Thursday, May 17 2018

In preparation for the heavy storm and flooding season, the Water Quality Association (WQA) has released a new video describing steps consumers can take to ensure a safer water supply during severe weather.

Severe weather like hurricanes or tornados often bring floods, and floodwater is loaded with bacteria and other pollutants. It can pick up chemicals, sewage and other contaminants from roads, factories, farms and other places, which can lead to groundwater contamination.

In the video, WQA Tehnical Affairs Director Eric Yeggy offers five quick tips on ensuring quality drinking water during flooding or when power outages affect filtration systems.

The video is one of several consumer information pieces available on WQA’s flood resources page.

Posted by: AT 01:22 pm   |  Permalink   |  Email
Thursday, May 17 2018

Homeowners concerned about the quality of their drinking water should look first to the community’s annual consumer confidence report (CCR) for basic information on the local water supply, according to the Water Quality Association (WQA).

“We want consumers to know what information is already available to them to check the quality of their drinking water,” said Pauli Undesser, WQA Executive Director. “Homeowners need good data in deciding whether additional water treatment options should be considered.”

Public treatment plants are required to provide residents they serve with a copy of their CCR by July 1 of each year. The report provides information about what contaminants, if any, are present in the water supply and what impact they may have on residents’ health.

Water has to travel through miles of pipes and pumps to get from the municipal treatment center to a customer, so WQA recommends that homeowners have their water tested at its “point of use” – such as a kitchen faucet — by a water treatment professional or certified lab. Water treatment professionals can be found using WQA’s Find Water Treatment Providers tool.

WQA recommends treatment products that have been certified. Consumers can visit WQA’s product certification listings to search WQA’s database of certified products and professionals.

Consumers who don’t pay their own water bills because they rent a house or live in an apartment won’t receive the CCR in the mail and might need to contact the building manager or the utility company for a copy. The reports also are available online. People who get their water from a private well are not covered under the EPA regulation that requires the annual report.

Posted by: AT 11:15 am   |  Permalink   |  Email

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    6905 Routes 5 & 20
    Bloomfield NY 14469